Answers to common purchasing questions
Payment and delivery
- Payments can be made using Swedbank, Seb, Luminor, Citadele and Šiaulių bankas e-banking services. Payments can be made in euro. Payments are processed using the Montonis payment platform.
- By direct transfer to MB Sotukai account LT697300010195263500, Swedbank, indicating the order number.
You will receive an order confirmation email after successful payment. Your order will start after your payment.
The goods – manufactured sotukas – are shipped by LP express.
Depending on the size of the order, it takes 2-5 working days to produce the received Sotukai order, and it is delivered in Lithuania within 2-3 working days after the goods have been dispatched.
Yes, we do. The price depends on the size of the order and the place of delivery. Please email [email protected] and we will send you a final price including shipping.
For any further information, please contact [email protected] or call +370 686 55965.
If you want to replace the product
Returning goods and return conditions
In the event of return of faulty Goods (where the foodstuffs are damaged), the Seller undertakes to take back the faulty Goods and replace them with similar Goods. In the event that the seller is unable to deliver similar Goods, the seller undertakes to reimburse you for the money paid for the Goods.
Defective Goods or an error must be notified to [email protected] on the same calendar day as the Goods are delivered.
When returning or changing your Emails. Goods purchased in the Shop, you will be asked to fill in the return or exchange form provided.
Depending on the type of Goods offered by the Seller, you shall have the right to complain to the Seller within the same calendar day of delivery of the Goods, in respect of any non-conformities subsequently discovered and recorded in a document. In this case, the Seller undertakes to investigate the claim within 1 (one) working day and, if the claim is justified, to replace the Goods with Goods that meet the quality requirements or to refund the money paid for the Goods.
In all cases, money for returned Goods shall be transferred by payment order and only to the payer’s bank account.
No return conditions apply:
- When goods are perishable or have a short shelf life;
- Where packaged goods have been unpacked after delivery and are unsuitable for return for health or hygiene reasons.
Refund conditions:
- The returned product must be in its original and undamaged packaging.
- The goods must be in good condition and not damaged by the Buyer.
- You must provide your order number when returning.
- The product must be in good condition (no damage to labels, tearing of protective films, alteration of components or other elements).